Privacy Policy

1. Introduction

Solvuh.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using Solvuh.com, you agree to the collection and use of information in accordance with this policy. We comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Data: Any additional information you add to your profile such as photos, bio, or preferences.
• Communications: Messages, feedback, and support requests you send to us.

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, actions taken, and time spent on the platform.
• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Log Data: IP address, access times, referring URLs, and error logs.

2.3 Platform-Specific Data

For Solvuh.com, we additionally collect: AI agent interaction logs, governance audit trails, task execution metadata, model routing preferences, trust scores, and safety compliance records.

3. How We Use Your Information

• To provide, operate, and maintain our services
• To personalize your experience and deliver relevant content
• To process transactions and send related notifications
• To communicate with you about updates, security alerts, and support
• To detect, prevent, and address fraud, abuse, and technical issues
• To comply with legal obligations and enforce our terms
• To analyze usage patterns and improve our platform

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Trusted third parties who assist in operating our platform (hosting, analytics, payment processing).
• Legal Requirements: When required by law, subpoena, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share your data.

5. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy:

• Account Data: Retained while your account is active and for 30 days after deletion request.
• Transaction Records: Retained for 7 years for tax and legal compliance.
• Usage Logs: Retained for 90 days, then anonymized for analytics.
• Support Communications: Retained for 2 years after resolution.

6. Cookies & Tracking

We use essential cookies for authentication and session management. We also use analytics cookies to understand platform usage. You can control cookie preferences through your browser settings.

7. Your Rights

Depending on your jurisdiction, you have the right to:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("Right to be Forgotten").
• Portability: Receive your data in a portable format.
• Restriction: Limit how we process your data.
• Objection: Object to data processing based on legitimate interests.
• Opt-Out (CCPA): Opt out of the sale of personal information.

To exercise any of these rights, please contact us at support@solvuh.io.

8. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact our Data Protection Officer at support@solvuh.io or write to us at: 200 AI Boulevard, Suite 300, Austin, TX 78701.